Frequently Asked Questions

We ensure that all our products meet high safety standards. Our products are crafted from body-safe materials that are non-toxic and durable. We work closely with our trusted producers to ensure that every item undergoes rigorous quality control processes. For more detailed safety information, please refer to the product descriptions and the manufacturer’s guidelines for each item.

Our BDSM products require special care to maintain their quality and longevity. To clean your items:
1. Wipe down with a damp cloth to remove dirt or debris.
2. If you have leather products, please condition the leather regularly with a leather conditioner to prevent it from drying out or cracking.
3. Avoid submerging your items in water or exposing them to harsh chemicals.
4. Store your products in a cool, dry place away from direct sunlight.

We offer a wide range of sizes for our products. Many of our products are customizable to suit your personal preferences. For more details on sizes and customization options, please refer to each product’s description and our [customizable products link] section for more information.

Yes, we offer a range of products that are perfect for beginners. These products are designed with ease of use and comfort in mind. For more beginner-friendly options, please visit our [beginner-friendly product collection] link. Additionally, you can explore our [blog link] for more information on getting started with BDSM practices.

When using BDSM products, safety is paramount. Here are some basic safety guidelines:
1. Communication: Always communicate with your partner about boundaries, desires, and comfort levels.
2. Start Slow: Begin with lighter, less intense items and gradually work your way up to more advanced products.
3. Check for Discomfort: Continuously check in with your partner during use to ensure no discomfort or harm is caused.
4. Use Safe Words: Establish a safe word or signal to immediately stop play if necessary.
5. Careful with Restraints: Ensure restraints are not too tight to avoid cutting off circulation.
6. Clean and Maintain: Follow proper cleaning and maintenance instructions to keep products in safe working condition.

Yes, you can modify or cancel your order before it has been shipped. To make changes or cancel your order, please contact us at chimizoo@outlook.com as soon as possible with your order details. We’ll do our best to accommodate your request. However, please note that modifications can only be made before your order is shipped. Once the order has been dispatched, changes may not be possible.

Once your order is successfully processed, you will receive an email confirmation with your order details.

Yes, you can update your shipping address, but please do so as soon as possible. We can only accommodate address changes before your order has been shipped, which is within 24 hours of placing the order. After this time, changes may no longer be possible, so please contact us promptly at chimizoo@outlook.com if you need to update your shipping details.

After completing your payment, you should receive a confirmation email with your order details. If you don’t receive an email, please check your spam or junk folder as it may have been filtered there. If you still haven’t received it, please reach out to us at chimizoo@outlook.com to confirm that your order was successfully placed.

If you haven’t received your confirmation email within 24 hours, please check your spam or junk folder, as it may have been directed there. If it’s not there, please contact us at chimizoo@outlook.com, and we’ll be happy to assist you in ensuring your order was processed correctly.

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier’s tracking page. You can use this information to track your order in real time. If you experience any issues with tracking or need assistance, please feel free to reach out to us at chimizoo@outlook.com.

We currently accept various payment methods for your convenience. [Insert placeholder when payment methods are finalized with the website]. Feel free to reach out if you have any questions about specific payment options.

We currently accept various payment methods for your convenience. [Insert placeholder when payment methods are finalized with the website]. Feel free to reach out if you have any questions about specific payment options.

To use a promo or discount code, simply enter the code in the designated field during checkout. The discount will be applied to your order total before you complete the payment. If you encounter any issues with your promo code, please ensure it’s entered correctly or contact us at chimizoo@outlook.com for assistance.

If your payment was declined, it may be due to an issue with your payment method or bank. Common reasons include incorrect payment details, insufficient funds, or restrictions from your bank. Please verify your payment information and try again. If the issue persists, you may want to contact your bank or payment provider for further assistance.

Yes, we ship worldwide! All orders are shipped from our warehouse in [location]. Shipping times and fees vary based on your location.

The delivery time for your order depends on your location, the shipping method you select at checkout, and any potential shipping delays. Once your order is shipped, we will send you tracking information so you can monitor the progress of your delivery.

Shipping costs vary based on your location, the shipping method you select, and the size and weight of your order. For orders over {a number} USD, we offer free shipping. Please check the available shipping options at checkout.

Yes! We ensure that all of our shipments are packaged discreetly with no indication of the contents. Your privacy is important to us.

If your order has not arrived within the expected delivery window, please first check your tracking information for updates. If there are no updates or if you have concerns, contact us at chimizoo@outlook.com, and we’ll assist you in resolving the issue as quickly as possible.

Yes, you can update your shipping address, but please do so as soon as possible. We can only accommodate address changes before your order has been shipped, which is within 24 hours of placing the order. After this time, changes may no longer be possible, so please contact us promptly at chimizoo@outlook.com if you need to update your shipping details.

Yes, you can choose from different shipping options at checkout. For faster delivery, please select one of the expedited shipping methods available, such as [insert fast shipping option placeholders]. You will be able to view all available methods and their respective costs during checkout.

We can ship to P.O. Boxes or APO/FPO addresses, but please note that we don’t recommend it. Many couriers do not accept P.O. Box addresses, which may lead to delays, rejections, or additional charges. If your address is a P.O. Box or similar, we may contact you to request a physical address instead. To avoid any issues, we strongly suggest using a residential or business address whenever possible.

No need to worry. Your order will not be affected by U.S. tariff policies. We offer both air and sea shipping options to the U.S. using DDP (duties paid) channels, meaning all customs clearance and taxes are already covered. You won’t need to pay anything extra or handle customs yourself. Our shipping profiles are up-to-date with the latest regulations, so you can place your order with confidence, and we will take care of the rest.

Due to the intimate nature of our products, we can only accept returns for items that are still in their original, sealed packaging. Items that have been unsealed or unpackaged, without quality issues, are not eligible for return or exchange. Customized products are also not eligible for returns. If you have any questions about a return or exchange, please feel free to contact us at chimizoo@outlook.com

If you receive a defective item, please contact us at chimizoo@outlook.com within 7 days of receiving your order. Be sure to include your order details and photos showing the defect. We’ll carefully review your case and work with you to arrange a replacement, repair, or other suitable solution. Your satisfaction is our priority, and we’re dedicated to resolving any issues with product quality.

We’re sorry to hear that your order arrived damaged! Please email us at chimizoo@outlook.com within 7 days of receiving the item. Include your order details, photos of the damage, and pictures of the exterior packaging. This will help us thoroughly assess the situation with the carriers. We’ll work with you to arrange a replacement, repair, or other suitable solution. Your satisfaction is important to us, and we’ll do everything we can to make things right.

If your parcel is lost, please contact us as soon as possible at chimizoo@outlook.com. Include your order details and any tracking information you have received. We’ll work with the carrier to investigate the issue and find the best solution for you.

If you’ve received the wrong item or if something is missing from your order, please contact us at chimizoo@outlook.com within 7 days of receiving your package. Include your order details, photos of the item(s) you received, and images of the packaging. We’ll review your case promptly and work with you to resolve the issue, whether that involves sending the correct item, issuing a replacement, or providing another solution. We’re here to help and ensure your satisfaction!