Refund policy

Due to the intimate nature of our products, we do not accept returns or exchanges based on change of mind once the order is confirmed. Cancellations after the order has been shipped will not be eligible for a refund.

For customized and personalized orders, once the order is confirmed, we cannot accept cancellations, changes, or exchanges.

We offer a 7-day return or refund policy for products with major defects or issues. You must request a return or refund within 7 days of receiving your item. To be eligible for a return or refund, the item must be in the same condition as when it was received: unworn, unused, with all tags intact, and in its original packaging. An unboxing video is also required to be eligible for a refund. Please also provide a video of you unboxing the product.

To initiate a return, please contact us at craeviss@outlook.com. If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

Please note: Items sent back to us without prior approval or a return request will not be accepted.

If you have any questions or concerns regarding returns, please don’t hesitate to contact us at craeviss@outlook.com. We’re here to assist you!