Customization Processes

Customization begins with an inquiry. After reviewing your request, we will discuss the design direction, materials, sizing, feasibility, quotation, deposit, production timeline, and final payment before shipment.

No. You do not need every detail finalized at this stage. You can begin with a product idea, reference images, preferred materials, or simply the feeling and direction you want to explore.

Customization may include material, color, sizing, hardware, finish, structure, or design adjustments. Available options vary depending on the studio, product type, and construction method.

Yes, selected studios may accept fully custom requests. However, feasibility will depend on the design, material availability, safety considerations, production complexity, and the studio’s workflow.

Yes. Reference images, sketches, moodboards, or links are welcome. They help us understand your preferred direction, but exact replication may not always be possible.

Pricing depends on the studio, product type, materials, size, construction complexity, customization level, and production time required. A quotation will be provided after the main direction is confirmed.

Yes. A 50% deposit is required before production begins to secure studio scheduling, materials, and handcrafted production time.

Once production has started, deposits are generally non-refundable. This is because custom pieces require studio time, material preparation, and individual production arrangements.

Production timelines vary depending on the studio, product complexity, material sourcing, and current studio schedule.

Most handcrafted pieces require approximately 4–6 weeks for production, followed by 1–3 weeks for international delivery.

Shipping methods are selected by us unless specific preferences are requested.

Minor adjustments may be possible if production has not progressed too far. Major changes after production begins may not be accepted or may require additional costs.

Updates may be provided depending on the studio’s workflow and the complexity of the piece. For some custom pieces, final photos may be shared before shipment.

Not always. References are used to understand your direction, but handcrafted pieces may vary due to material characteristics, construction methods, safety considerations, and the studio’s own design language.

The remaining balance must be completed before shipment.

Customized products are generally not eligible for return or exchange unless there is a confirmed quality issue or order error. Please contact us within 7 days of receiving your package and provide a full unboxing video if there is any concern.

Yes. Custom orders are packed discreetly, with no direct indication of the contents on the exterior packaging.